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E-Commerce
Support

Acca 19 is committed to helping clients around the world launch, maintain, and grow successful online shopping experiences. We help you outsource your customer service.

Improve Customer Experience

Increase Customer Lifetime Value

Prevent negative churn

Demand for e-commerce and online shopping is growing rapidly, and offering an optimal online shopping experience is essential.

62%

of consumers shop online at least once a month.

Acca 19 helps you manage an e-commerce platform to achieve a high level of customer experience and increase average cart value. Flexibility and scale your core business with an expert e-commerce support team working on demand. You’ll receive professional service 24/7.

Offer refunds, shipping changes, returns, and exchanges faster

The Acca 19 team connects directly to your e-commerce help desk and resolves any issues related to exchanges, billing questions, returns, and refunds. We typically respond within a few hours of opening a ticket, 24/7, including weekends and holidays.

We work in connection with the main E-Commerce platforms

Our service is compatible and connected to all major help desks and live chat services of leading e-commerce and online shopping platforms. Our support team's performance is based on objective data, feature sets, and pre-set activity sheets. We train our agents and monitor support volume and response times.

We work with the world’s leading Customer Experience technologies. We bring extensive experience integrating top solutions like Zendesk, Salesforce, Dixa, Kustomer, and many others. We can rapidly migrate and manage any data warehouse platform to support your e-commerce growth.

You decide how to make your e-commerce support flexible and scalable.

Our support service for online shops and stores is flexible. You only pay for actual responses and calls made. If the volume increases, Acca 19 helps you choose the right solution for your needs. If the volume drops, we automatically lower it. Our team of specialists is constantly trained.

Improve your e-commerce customer ratings

5/5

5.0 Rating

Get satisfied customers and an e-commerce that works.

Make your customer support operations more streamlined, fast, and flexible with expert teams available 24/7.

Acca 19’s e-commerce support agents work according to monthly updated objective planning. Their customer support activities are governed by the methodology tested over the years by our experts, integrating your company’s business needs.

What you get with the Acca 19 E-commerce Support service

Hire a Customer Support team for your on-demand e-commerce

Call Center | Customer Support | BPO

We help companies scale customer management with call center services, business process outsourcing, and e-commerce support.

Our locations

Njesia Bashkiake nr.7,
Rruga e Kavajes, Pallati 134, kati 4
1002, Tirana (Albania)

Rruga Studenti
4001, Shkoder (Albania)

ISO 27001 Certified Organization

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