Can we help you?

The Acca19 team has been providing Call Center solutions for over 10 years to clients around the world, either directly or through an international network.

Our team members come pre-trained to handle calls, chats, and emails in a wide range of scenarios. Beyond the initial training, they receive specific support before starting work on any new project. Our training method also includes continuous shadowing and coaching programs, meeting the highest quality standards.

Most of our clients come from Italian– and German-speaking countries. We also have qualified staff fluent in French, Spanish, Portuguese, Dutch, and more. Our call center network spans the globe, and we can hire native speakers for any specific need.

Outsourcing your call center to Acca19 delivers numerous advantages:

• Customer Experience handled professionally by highly qualified agents with proven expertise;
• Lower fixed costs and fewer hiring needs thanks to BPO services;
• Relief from administrative and infrastructural challenges;
• Ability to set qualitative and quantitative goals with your provider and formalize them contractually;
• Faster delivery times and high-quality results.

The Acca 19 network meets the highest information-security standards, from ISO 27001 certifications to full compliance with GDPR regulations.

We serve companies of every size and type, delivering support to customers across diverse industries. Our goal is to build long-term relationships with small, medium, and large businesses worldwide.

We believe software matters less than our Agents’ soft skills and their negotiation abilities. That’s why we’re equally comfortable using our own in-house software solutions or client platforms, always choosing the option that best optimizes the process and delivers results.

If the lines are busy, calls are placed on hold and handled according to their incoming priority. Customers can be given the option to request a call back, or a procedure similar to the one defined for calls arriving outside of business hours can be implemented.

Acca 19 agents can multitask—even simultaneously. Depending on your priorities, which can always be adjusted, they can handle live chat, phone calls, and emails. For example, they can reply to emails whenever they aren’t on a call.

It’s simple: just fill out the contact form and speak with our sales team. Once we identify your specific needs, we’ll build a customized service agreement. We almost always start with a prepaid test period to protect both parties. We begin training our staff and within 2–3 weeks we’ll be ready to launch the test. After the test, we’ll finalize every detail for the next phases.

There’s no minimum contract term, and the client is free to withdraw from the contract with 30 days’ written notice. This helps us allocate our resources more effectively.