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Call Center

We create full service support teams that adapt to the specifics of your business. Our approach offers you fast, high quality customer service, 24/7.

 

Intercept
new Leads

Build Customer Loyalty

Increase Sales

We operate in major European countries to provide rapid solutions to our clients 24/7.
Our management method provides over 200 highly trained telephone specialists. Larger corporations partner with us to optimize their customer support operations while improving key metrics such as customer lifetime value, churn rate, NPS, and revenue per customer.

Call Center, Telemarketing and Teleselling

Acca 19 supports you in creating and managing a responsive and sales process focused on your customers and their needs. With our Call Center, Telemarketing, and Teleselling services, we help promote your business through lead generation and appointment scheduling. Thanks to our dedicated Contact Center, we help you close the sale of your products and services over the phone.

Multi-Channel and Multilingual Call Center

Manage your customer contacts from around the world quickly and efficiently.

  • Ciao!
  • Hello!
  • Hola!
  • Bonjour!
  • Hallo!

Thanks to Acca 19’s multilingual and multichannel support, the people who come into contact with your company are happy and satisfied with the service you provide.

Customer service has evolved significantly over the past 5 years. The bar for customer loyalty is so high that today success is defined by customer satisfaction and all those omnichannel services that increase a brand’s productivity and availability.

Our clients have already taken advantage of Acca 19’s multichannel call center solutions and continue to be satisfied with the configuration we offer for their efficient and competent support contact center.

CONTACT US FOR MORE DETAILS ON OUR SERVICES!

 

Call Center, Telemarketing, and Teleselling Services:

Discover our Tirana office in the video below.

Recommended by the best brands in the world

Inbound Call Center and Outbound Call Center Services

“The Acca 19 call center is an effective communication tool that creates a human bridge between the company and its customers. Our team includes phone sales specialists who handle incoming calls and provide customer service for businesses—answering client questions, solving issues, or guiding users through specific processes.”

Inbound
Call Center

Outbound
Call Center

“At the same time, our phone agents manage outbound calls to customers—keeping in touch, conducting surveys, asking for post-purchase feedback, or suggesting a visit from an agent and attractive offers.

Customer Service and Cross-Channel Telemarketing

Our Telemarketing and Teleselling solutions are designed to help you bring out the relational potential of your customers. We support you in identifying new targets and making your sales process effective, all thanks to our specialized, multilingual professionals. We sustain your business goals with a range of Inbound Customer Care, Outbound Contact Center, and professional Help Desk services—actions that increase the value of your services. KPI sharing, continuous process analysis, results monitoring, and unwavering focus on your objectives.

Are you interested in one of our Call Center services?

Call Center | Customer Support | BPO

We help companies scale customer management with call center services, business process outsourcing, and e-commerce support.

Our locations

Njesia Bashkiake nr.7,
Rruga e Kavajes, Pallati 134, kati 4
1002, Tirana (Albania)

Rruga Studenti
4001, Shkoder (Albania)

ISO 27001 Certified Organization

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