Who is Acca 19
We solve problems. We generate savings.
We create full-service support teams that adapt to the specifics of your business. Our approach offers you fast, high-quality customer service, 24/7.
We solve problems. We generate savings.
We create full-service support teams that adapt to the specifics of your business. Our approach offers you fast, high-quality customer service, 24/7.
Locations on four different continents
Languages spoken with our customers
Average hours conversed per year
Average sales generated per year
Str. Renasterii 1D C
Oradea
Verlengde Gemenelandsweg, Paramaribo
Musgrave
Durban, KwaZulu-Natal
26th Floor, Delta Towers, 303 Dr Pixley Kaseme Street, Durban, 4001
We operate in major European countries to provide rapid solutions to our clients 24/7. Our management method provides over 200 highly trained telephone specialists. Larger corporations partner with us to optimize their customer support operations while improving key metrics such as customer lifetime value, churn rate, NPS, and revenue per customer.
Our service is completely managed in-house. We use a three-part management system to ensure consistent high performance from all our agents.
Since 2018, Acca 19 has been part of the global Capability BPO network with the aim of creating a single point of reference for all clients requiring multilingual and multi-channel support.
I develop and propose Business Process Outsourcing solutions as an intelligent system for efficiency. I guide companies and organizations towards the best scaling strategy, both in customer care and overall business processes, with an eye on new technological trends.
For 15 years, I have been working in the international market, coordinating large call center operations, primarily in the Italian and German markets. I implement business development and facility management strategies for Acca 19, which serve as offshore operational solutions for its clients.
Expert in training and human resources development applied to customer care and Business Process Outsourcing. A COPC™ Implementation Leader since 2018, I work alongside Acca 19 to manage high-profile customer support projects as a quality assurance and compliance consultant.
We founded Acca 19 in 2016, after extensive international experience in Business Process Outsourcing. We knew we had a voice when it came to client management and customer experience. So we decided to give it a try, and several major companies placed their trust in us.
Our team grows year after year, and with it, a series of projects that confirm the quality and value of our operating methodology. Understanding the client’s needs and providing only what they require, with excellence.
We don’t have a dedicated office and aren’t tied to traditional office structures. Our motto is “be where you know you’ll get the best support.” Always close to our customers!
Then there are the people who work in our call centers every day. We are a team of over 200 professionals specialized in telemarketing, teleselling, customer care, and market research. Between Skype calls and client meetings, some train for marathons around Europe, others study archaeology, travel to away games to support their favorite team, and still others seek out new tastes and flavors among food and wine specialties.
Customer Experience is always at the heart of all our projects.
Our mission is to help companies do things right..
We can count on efficient and multi-skilled Contact Center operators. The Acca 19 team responds quickly to our customers' requests thanks to our teams of trained Call Center specialists with cross-disciplinary skills guaranteed by ongoing training.
Cost reduction and service quality are essential components of our service. We have supported several companies through cost reduction by outsourcing part of their processes while maintaining the high quality of services provided to their customers.
All our results are measured, weighed, and evaluated. We leave nothing to chance and use a sophisticated performance evaluation mechanism to constantly monitor project activities, KPIs achieved, and the results of each individual telephone agent.
Turn to a trusted partner to optimize your business
We help companies scale customer management with call center services, business process outsourcing, and e-commerce support.
Our locations
Njesia Bashkiake nr.7,
Rruga e Kavajes, Pallati 134, kati 4
1002, Tirana (Albania)
Rruga Studenti
4001, Shkoder (Albania)
