Acca 19 guides your customers through the best brand experience.
A team of phone specialists available 24/7 to manage the most impactful business processes.
Discover solutions tailored to your company and the implementation timeline right away!
Customer Service built around your business needs.
Customer Relations Services created for your company’s specific needs.
A multilingual call center handling thousands of calls per month for top international players, delivering full-service assistance.
Automation, optimization, and process management to enhance pre- and post-sales activities on e-commerce, digital platforms, and online shops.
Multi-channel and multilingual management of customer care and product/service purchasing guidance for a seamless, seamless experience without information loss.
We follow your business customer journey with a multichannel methodology to achieve outstanding performance and better revenue results.
24/7 customer service and contact center operations in Italian, English, and German with fast, efficient response times.
Reach your target market easily and directly. We use inbound telemarketing to engage prospects and leads through direct marketing.
We provide you with the Contact Center that allows you to achieve excellent levels of Customer Experience and Customer Service.
We offer an omnichannel approach to your outsourced services. We combine inbound and outbound processes with telemarketing and teleselling strategies, for truly effective digital transformation and valuable relationships with your customer base.
In a market characterized by rapidly growing demand, Acca 19 aims to offer the right support for a simple, fast and digital experience for companies selling online.
Full GDPR and PCI DSS compliance. Your data is protected and will never leave the EU.
In over 15 different industries and sectors. We provide services for B2C, B2B, and corporate accounts.
Acca 19's Call Center experience currently supports companies with over 500 million users worldwide.
We communicate in 9 languages via Phone, Email, SMS, Live Chat, Social Media, and Video Interactions.
We help our clients deliver excellence, meet their customer journey expectations, and monetize their business with professional multi-channel Call Center and Customer Support services.
Acca 19 offers specialized teams of multilingual call center agents that make a difference for your business. Our operational approach is customer-focused. Our telephone sales specialists possess empathetic communication skills, IT expertise, and advanced negotiation techniques. These are just some of the skills our professionals possess. Contact us to explain your business needs, and we'll provide you with the best call center agents for your organization.
Acca 19 manages and optimizes your business processes to make your business more agile and profitable. Our Business Process Outsourcing services help you support and scale the management of monotonous and routine operations. We value your time and facilitate decisions that allow you to achieve your savings and business standardization goals. Acca 19 solutions are designed to make your need for operational excellence a reality.
Online sales and digital transformation are changing the way the market operates. The web is much more than a showcase for consolidating your international presence. From new businesses to established corporations, online customer management and optimized customer experience have become essential. Let an expert partner like Acca 19 guide you, supporting you throughout your users' customer journey and ensuring a satisfying brand experience.
Customer Relations services developed around your company’s needs.
We help companies scale customer management with call center services, business process outsourcing, and e-commerce support.
Our locations
Njesia Bashkiake nr.7,
Rruga e Kavajes, Pallati 134, kati 4
1002, Tirana (Albania)
Rruga Studenti
4001, Shkoder (Albania)
