{"id":2496,"date":"2025-11-09T21:31:25","date_gmt":"2025-11-09T21:31:25","guid":{"rendered":"https:\/\/www.acca19al.com\/faq-frequently-asked-questions\/"},"modified":"2025-11-12T10:46:57","modified_gmt":"2025-11-12T10:46:57","slug":"faq-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.acca19al.com\/sq\/faq-frequently-asked-questions\/","title":{"rendered":"FAQ &#8211; Frequently Asked Questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2496\" class=\"elementor elementor-2496\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-699488ec elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"699488ec\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c5b9041\" data-id=\"1c5b9041\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-acba94c elementor-widget elementor-widget-heading\" data-id=\"acba94c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">A mund t\u2019ju ndihmojm\u00eb?<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7953f9d6 elementor-widget elementor-widget-text-editor\" data-id=\"7953f9d6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Shkruani nj\u00eb fjal\u00eb n\u00eb shiritin e k\u00ebrkimit m\u00eb posht\u00eb p\u00ebr t\u00eb gjetur informacionin q\u00eb ju nevojitet rreth Acca 19 dhe sh\u00ebrbimeve t\u00eb saj t\u00eb Qendr\u00ebs s\u00eb Thirrjeve dhe Mb\u00ebshtetjes ndaj Klientit.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c0d7d84 elementor-widget__width-initial elementor-search-form--skin-classic elementor-search-form--button-type-icon elementor-search-form--icon-search elementor-widget elementor-widget-search-form\" data-id=\"5c0d7d84\" data-element_type=\"widget\" data-settings=\"{&quot;skin&quot;:&quot;classic&quot;}\" data-widget_type=\"search-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.acca19al.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css\">\t\t<search role=\"search\">\n\t\t\t<form class=\"elementor-search-form\" action=\"https:\/\/www.acca19al.com\/sq\/\" method=\"get\" data-trp-original-action=\"https:\/\/www.acca19al.com\/sq\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-search-form__container\">\n\t\t\t\t\t<label class=\"elementor-screen-only\" for=\"elementor-search-form-5c0d7d84\">Search<\/label>\n\n\t\t\t\t\t\n\t\t\t\t\t<input id=\"elementor-search-form-5c0d7d84\" placeholder=\"Filloni k\u00ebrkimin tuaj k\u00ebtu\" class=\"elementor-search-form__input\" type=\"search\" name=\"s\" value=\"\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"elementor-search-form__submit\" type=\"submit\" aria-label=\"Search\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-font-icon-svg-container\"><svg class=\"fa fa-search e-font-icon-svg e-fas-search\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z\"><\/path><\/svg><\/div>\t\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Search<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"sq\"\/><\/form>\n\t\t<\/search>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-120dcbab elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"120dcbab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container translation-block\"><strong><span style=\"text-decoration: underline\">Ose l\u00ebvizni m\u00eb posht\u00eb<\/span><\/strong> te seksioni FAQ p\u00ebr pyetjet m\u00eb t\u00eb zakonshme, q\u00eb ju ndihmojn\u00eb t\u00eb kuptoni pun\u00ebn ton\u00eb dhe at\u00eb q\u00eb mund t\u00eb b\u00ebjm\u00eb p\u00ebr kompanin\u00eb tuaj.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2565ecf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2565ecf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3fe7463\" data-id=\"3fe7463\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-751cd46d elementor-widget elementor-widget-heading\" data-id=\"751cd46d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pyetje t\u00eb B\u00ebra Shpesh<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e3e72ec elementor-widget elementor-widget-accordion\" data-id=\"2e3e72ec\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-accordion{text-align:left}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7751\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7751\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sa koh\u00eb ka q\u00eb Acca19 ofron sh\u00ebrbime t\u00eb qendr\u00ebs s\u00eb thirrjeve?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7751\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7751\"><p class=\"translation-block\">Ekipi i Acca19 ka ofruar <a href=\"https:\/\/www.acca19al.com\/sq\/call-center-2\/\" target=\"_blank\" rel=\"noopener\">zgjidhje t\u00eb Qendr\u00ebs s\u00eb Thirrjeve<\/a> p\u00ebr m\u00eb shum\u00eb se 10 vite p\u00ebr klient\u00eb n\u00eb mbar\u00eb bot\u00ebn, qoft\u00eb drejtp\u00ebrdrejt apo p\u00ebrmes nj\u00eb rrjeti nd\u00ebrkomb\u00ebtar.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7752\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7752\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">A marrin stafi i Kujdesit ndaj Klientit ndonj\u00eb trajnim?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7752\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7752\"><p class=\"translation-block\">An\u00ebtar\u00ebt e ekipit ton\u00eb jan\u00eb t\u00eb trajnuar paraprakisht p\u00ebr t\u00eb menaxhuar thirrje, chat-e dhe email-e n\u00eb nj\u00eb gam\u00eb t\u00eb gjer\u00eb situatash. P\u00ebrve\u00e7 trajnimit fillestar, ata marrin mb\u00ebshtetje specifike para se t\u00eb fillojn\u00eb pun\u00ebn n\u00eb \u00e7do projekt t\u00eb ri. <a href=\"https:\/\/www.acca19al.com\/sq\/metodo-acca-19\/\" target=\"_blank\" rel=\"noopener\">Metoda jon\u00eb e trajnimit<\/a> p\u00ebrfshin gjithashtu programe t\u00eb vazhdueshme mbik\u00ebqyrjeje dhe mentorimi, duke p\u00ebrmbushur standardet m\u00eb t\u00eb larta t\u00eb cil\u00ebsis\u00eb.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7753\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7753\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">In how many languages \u200b\u200bdo you provide call center services?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7753\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7753\"><p class=\"translation-block\">Shumica e klient\u00ebve tan\u00eb vijn\u00eb nga vende ku flitet <strong>italisht<\/strong> dhe <strong>gjermanisht<\/strong>. Ne kemi gjithashtu staf t\u00eb kualifikuar q\u00eb zot\u00ebron rrjedhsh\u00ebm <strong>fr\u00ebngjishten<\/strong>, <strong>spanjishten<\/strong>, <strong>portugalishten<\/strong>, <strong>holandishten<\/strong> dhe t\u00eb tjera. Rrjeti yn\u00eb i qendr\u00ebs s\u00eb thirrjeve shtrihet n\u00eb mbar\u00eb bot\u00ebn dhe mund t\u00eb pun\u00ebsojm\u00eb fol\u00ebs vendas p\u00ebr \u00e7do nevoj\u00eb specifike.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7754\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7754\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Pse duhet t\u2019ia besoj Call Center-in tim kompanis\u00eb Acca19?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7754\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7754\"><p>Outsourcing your call center to Acca19 delivers numerous advantages:<\/p><ul><li>Customer Experience handled professionally by highly qualified agents with proven expertise;<\/li><li>Lower fixed costs and fewer hiring needs thanks to BPO services;<\/li><li>Relief from administrative and infrastructural challenges;<\/li><li>Ability to set qualitative and quantitative goals with your provider and formalize them contractually;<\/li><li>Faster delivery times and high-quality results.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7755\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7755\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Si garantoni sigurin\u00eb e t\u00eb dh\u00ebnave t\u00eb mia?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7755\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7755\"><p class=\"translation-block\">Rrjeti i Acca 19 p\u00ebrmbush standardet m\u00eb t\u00eb larta t\u00eb siguris\u00eb s\u00eb informacionit, nga certifikimet <strong>ISO 27001<\/strong> deri te p\u00ebrputhshm\u00ebria e plot\u00eb me rregulloret <strong>GDPR<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7756\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-7756\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00c7far\u00eb lloj kompanish sh\u00ebrbeni?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7756\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-7756\"><p class=\"translation-block\">Ne u sh\u00ebrbejm\u00eb <strong>kompanive t\u00eb \u00e7do madh\u00ebsie dhe lloji<\/strong>, duke ofruar mb\u00ebshtetje p\u00ebr klient\u00ebt n\u00eb industri t\u00eb ndryshme. Q\u00ebllimi yn\u00eb \u00ebsht\u00eb t\u00eb nd\u00ebrtojm\u00eb marr\u00ebdh\u00ebnie afatgjata me biznese t\u00eb vogla, t\u00eb mesme dhe t\u00eb m\u00ebdha n\u00eb mbar\u00eb bot\u00ebn.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7757\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-7757\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00c7far\u00eb softueri p\u00ebrdorni p\u00ebr thirrjet dal\u00ebse?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7757\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-7757\"><p class=\"translation-block\">Ne besojm\u00eb se softueri ka m\u00eb pak r\u00ebnd\u00ebsi sesa aft\u00ebsit\u00eb nd\u00ebrpersonale dhe <strong>aft\u00ebsit\u00eb e negociimit<\/strong> t\u00eb Agjent\u00ebve tan\u00eb. Prandaj ndihemi po aq t\u00eb sigurt duke p\u00ebrdorur si <strong>zgjidhjet tona t\u00eb brendshme softuerike<\/strong> ashtu edhe <strong>platformat e klient\u00ebve<\/strong>, gjithmon\u00eb duke zgjedhur opsionin q\u00eb optimizon m\u00eb mir\u00eb procesin dhe siguron rezultatet.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7758\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-7758\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Cilat jan\u00eb or\u00ebt e pun\u00ebs?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7758\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-7758\"><div class=\"elementor-element elementor-element-1dc0408 elementor-widget elementor-widget-text-editor\" data-id=\"1dc0408\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><div class=\"elementor-element elementor-element-f37ff3d elementor-widget elementor-widget-text-editor\" data-id=\"f37ff3d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p class=\"translation-block\">Ne ofrojm\u00eb sh\u00ebrbime <strong>24 or\u00eb n\u00eb dit\u00eb, 365 dit\u00eb n\u00eb vit.<\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7759\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-7759\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Si t\u00eb trajtohen thirrjet hyr\u00ebse kur sh\u00ebrbimi \u00ebsht\u00eb i mbyllur?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7759\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-7759\"><p class=\"translation-block\">N\u00ebse linjat jan\u00eb t\u00eb z\u00ebna, thirrjet vendosen n\u00eb pritje dhe trajtohen sipas <strong>prioritetit t\u00eb hyrjes<\/strong>. Klient\u00ebve mund t\u2019u ofrohet mund\u00ebsia t\u00eb k\u00ebrkojn\u00eb nj\u00eb rikthim t\u00eb thirrjes, ose mund t\u00eb zbatohet nj\u00eb procedur\u00eb e ngjashme me at\u00eb t\u00eb p\u00ebrcaktuar p\u00ebr thirrjet q\u00eb mb\u00ebrrijn\u00eb jasht\u00eb orarit t\u00eb pun\u00ebs.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-77510\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-77510\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">A jan\u00eb operator\u00ebt n\u00eb gjendje t\u00eb kryejn\u00eb shum\u00eb detyra nj\u00ebkoh\u00ebsisht gjat\u00eb koh\u00ebs s\u00eb lir\u00eb?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-77510\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-77510\"><p class=\"translation-block\">Agjent\u00ebt e Acca 19 mund t\u00eb kryejn\u00eb shum\u00eb detyra nj\u00ebkoh\u00ebsisht \u2014 madje edhe paralelisht. N\u00eb var\u00ebsi t\u00eb p\u00ebrpar\u00ebsive tuaja, t\u00eb cilat mund t\u00eb p\u00ebrshtaten n\u00eb \u00e7do koh\u00eb, ata mund t\u00eb menaxhojn\u00eb <strong>live chat<\/strong>, <strong>telefonata<\/strong> dhe <strong>email-e<\/strong>. P\u00ebr shembull, ata mund t\u2019u p\u00ebrgjigjen email-eve sa her\u00eb q\u00eb nuk jan\u00eb n\u00eb nj\u00eb telefonat\u00eb.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-77511\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-77511\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do t\u00eb doja t\u2019ia besoj nevojat e mia kompanis\u00eb Acca 19. Si mund t\u00eb filloj?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-77511\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-77511\"><p class=\"translation-block\">\u00cbsht\u00eb e thjesht\u00eb: thjesht <a href=\"https:\/\/www.acca19al.com\/sq\/contatti\/\" target=\"_blank\" rel=\"noopener\">plot\u00ebsoni formularin e kontaktit<\/a> dhe bisedoni me ekipin ton\u00eb t\u00eb shitjeve. Pasi t\u00eb identifikojm\u00eb nevojat tuaja specifike, do t\u00eb krijojm\u00eb nj\u00eb marr\u00ebveshje sh\u00ebrbimi t\u00eb personalizuar. Pothuajse gjithmon\u00eb fillojm\u00eb me nj\u00eb <strong>periudh\u00eb testuese t\u00eb parapaguar<\/strong> p\u00ebr t\u00eb mbrojtur t\u00eb dyja pal\u00ebt. Ne fillojm\u00eb trajnimin e stafit ton\u00eb dhe <strong>brenda 2\u20133 jav\u00ebsh do t\u00eb jemi gati<\/strong> p\u00ebr t\u00eb nisur testin. Pas testit, do t\u00eb finalizojm\u00eb \u00e7do detaj p\u00ebr fazat e ardhshme.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-77512\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-77512\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the minimum length of service?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-77512\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-77512\"><p class=\"translation-block\">Nuk ka afat minimal kontrate, dhe klienti \u00ebsht\u00eb <strong>i lir\u00eb t\u00eb t\u00ebrhiqet nga kontrata<\/strong> me nj\u00eb <strong>njoftim me shkrim 30 dit\u00eb p\u00ebrpara<\/strong>. Kjo na ndihmon t\u00eb shp\u00ebrndajm\u00eb m\u00eb efektivisht burimet tona.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How long has Acca19 been providing call center services?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The Acca19 team has been providing <a href=\\\"https:\\\/\\\/www.acca19al.com\\\/call-center-2\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Call Center solutions<\\\/a> for over 10 years to clients around the world, either directly or through an international network.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do Customer Care staff receive any training?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Our team members come pre-trained to handle calls, chats, and emails in a wide range of scenarios. Beyond the initial training, they receive specific support before starting work on any new project. <a href=\\\"https:\\\/\\\/www.acca19al.com\\\/metodo-acca-19\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Our training method<\\\/a> also includes continuous shadowing and coaching programs, meeting the highest quality standards.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"In how many languages \\u200b\\u200bdo you provide call center services?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Most of our clients come from <strong>Italian<\\\/strong>&#8211; and <strong>German<\\\/strong>-speaking countries. We also have qualified staff fluent in <strong>French<\\\/strong>, <strong>Spanish<\\\/strong>, <strong>Portuguese<\\\/strong>, <strong>Dutch<\\\/strong>, and more. Our call center network spans the globe, and we can hire native speakers for any specific need.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Why should I entrust my Call Center to Acca19?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Outsourcing your call center to Acca19 delivers numerous advantages:<\\\/p><ul><li>Customer Experience handled professionally by highly qualified agents with proven expertise;<\\\/li><li>Lower fixed costs and fewer hiring needs thanks to BPO services;<\\\/li><li>Relief from administrative and infrastructural challenges;<\\\/li><li>Ability to set qualitative and quantitative goals with your provider and formalize them contractually;<\\\/li><li>Faster delivery times and high-quality results.<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"How do you ensure my data is safe?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The Acca 19 network meets the highest information-security standards, from <strong>ISO 27001<\\\/strong> certifications to full compliance with <strong>GDPR<\\\/strong> regulations.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What kind of companies do you serve?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We serve <strong>companies of every size and type<\\\/strong>, delivering support to customers across diverse industries. Our goal is to build long-term relationships with small, medium, and large businesses worldwide.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What software do you use for outbound calls?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We believe software matters less than our Agents\\u2019 soft skills and their <strong>negotiation abilities<\\\/strong>. That\\u2019s why we\\u2019re equally comfortable using our own <strong>in-house software solutions<\\\/strong> or <strong>client platforms<\\\/strong>, always choosing the option that best optimizes the process and delivers results.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are the working hours?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"elementor-element elementor-element-1dc0408 elementor-widget elementor-widget-text-editor\\\" data-id=\\\"1dc0408\\\" data-element_type=\\\"widget\\\" data-widget_type=\\\"text-editor.default\\\"><div class=\\\"elementor-widget-container\\\"><div class=\\\"elementor-text-editor elementor-clearfix\\\"><div class=\\\"elementor-element elementor-element-f37ff3d elementor-widget elementor-widget-text-editor\\\" data-id=\\\"f37ff3d\\\" data-element_type=\\\"widget\\\" data-widget_type=\\\"text-editor.default\\\"><div class=\\\"elementor-widget-container\\\"><div class=\\\"elementor-text-editor elementor-clearfix\\\"><p>We provide services <strong>24 hours a day, 365 days a year.<\\\/strong><\\\/p><\\\/div><\\\/div><\\\/div><\\\/div><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"How to handle incoming calls when the service is closed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If the lines are busy, calls are placed on hold and handled according to their <strong>incoming priority<\\\/strong>. Customers can be given the option to request a call back, or a procedure similar to the one defined for calls arriving outside of business hours can be implemented.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Are officers able to multitask in their free time?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Acca 19 agents can multitask\\u2014even simultaneously. Depending on your priorities, which can always be adjusted, they can handle <strong>live chat<\\\/strong>, <strong>phone calls<\\\/strong>, and <strong>emails<\\\/strong>. For example, they can reply to emails whenever they aren\\u2019t on a call.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I would like to entrust my needs to Acca 19. How do I start?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It\\u2019s simple: just <a href=\\\"https:\\\/\\\/www.acca19al.com\\\/contatti-2\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">fill out the contact form<\\\/a> and speak with our sales team. Once we identify your specific needs, we\\u2019ll build a customized service agreement. We almost always start with a <strong>prepaid test period<\\\/strong> to protect both parties. We begin training our staff and <strong>within 2\\u20133 weeks we\\u2019ll be ready<\\\/strong> to launch the test. After the test, we\\u2019ll finalize every detail for the next phases.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the minimum length of service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>There\\u2019s no minimum contract term, and the client is <strong>free to withdraw from the contract<\\\/strong> with <strong>30 days\\u2019 written notice<\\\/strong>. This helps us allocate our resources more effectively.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19ecc553 elementor-section-stretched elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"19ecc553\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-df13048\" data-id=\"df13048\" data-element_type=\"column\">\n\t\t\t<div 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type=\"submit\" class=\"elementor-button elementor-size-md\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kerko Informacion<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"sq\"\/><\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Can we help you? Type a word in the search bar below to find the information you need about Acca 19 and its Call Center and Customer Support services. Or scroll below to the FAQ section for the most common questions, helping you understand our work and what we can do for your company. Frequently [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2496","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/pages\/2496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/comments?post=2496"}],"version-history":[{"count":13,"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/pages\/2496\/revisions"}],"predecessor-version":[{"id":2761,"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/pages\/2496\/revisions\/2761"}],"wp:attachment":[{"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/media?parent=2496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}