{"id":1044,"date":"2022-01-12T11:56:57","date_gmt":"2022-01-12T11:56:57","guid":{"rendered":"https:\/\/www.acca19al.com\/?page_id=1044"},"modified":"2025-11-03T17:35:40","modified_gmt":"2025-11-03T17:35:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.acca19al.com\/sq\/faq\/","title":{"rendered":"FAQ &#8211; Frequently Asked Questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1044\" class=\"elementor elementor-1044\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e121432 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e121432\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-51a6f91\" data-id=\"51a6f91\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b87b441 elementor-widget elementor-widget-heading\" data-id=\"b87b441\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Possiamo Aiutarti?<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e59ef2 elementor-widget elementor-widget-text-editor\" data-id=\"7e59ef2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Scrivi una parola nella barra di ricerca sottostante per trovare le informazioni che ti servono su Acca 19 e i servizi di Call Center e Customer Support.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-531bf38 elementor-widget__width-initial elementor-search-form--skin-classic elementor-search-form--button-type-icon elementor-search-form--icon-search elementor-widget elementor-widget-search-form\" data-id=\"531bf38\" data-element_type=\"widget\" data-settings=\"{&quot;skin&quot;:&quot;classic&quot;}\" data-widget_type=\"search-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.acca19al.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css\">\t\t<search role=\"search\">\n\t\t\t<form class=\"elementor-search-form\" action=\"https:\/\/www.acca19al.com\/sq\/\" method=\"get\" data-trp-original-action=\"https:\/\/www.acca19al.com\/sq\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-search-form__container\">\n\t\t\t\t\t<label class=\"elementor-screen-only\" for=\"elementor-search-form-531bf38\">Search<\/label>\n\n\t\t\t\t\t\n\t\t\t\t\t<input id=\"elementor-search-form-531bf38\" placeholder=\"Inizia la tua ricerca qui\" class=\"elementor-search-form__input\" type=\"search\" name=\"s\" value=\"\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"elementor-search-form__submit\" type=\"submit\" aria-label=\"Search\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-font-icon-svg-container\"><svg class=\"fa fa-search e-font-icon-svg e-fas-search\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z\"><\/path><\/svg><\/div>\t\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Search<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"sq\"\/><\/form>\n\t\t<\/search>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f5aeff elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6f5aeff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong><span style=\"text-decoration: underline;\">Oppure scorri qui sotto<\/span><\/strong> la sezione FAQ con le domande pi\u00f9 frequenti per aiutarti a comprendere meglio il nostro lavoro e quello che possiamo fare per la tua azienda.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-08fa0c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"08fa0c3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b101d7\" data-id=\"3b101d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-674fceb elementor-widget elementor-widget-heading\" data-id=\"674fceb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pyetje t\u00eb B\u00ebra Shpesh<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8994b30 elementor-widget elementor-widget-accordion\" data-id=\"8994b30\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-accordion{text-align:left}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1441\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1441\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Da quanto tempo Acca19 fornisce servizi di Call Center?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1441\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1441\"><p>Il team di Acca19 offre <a href=\"https:\/\/www.acca19al.com\/sq\/call-center\/\" target=\"_blank\" rel=\"noopener\">soluzioni di Call Center<\/a> da pi\u00f9 di 10 anni a clienti in tutto il mondo, direttamente o attraverso un network internazionale di cui \u00e8 parte.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1442\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1442\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Gli addetti al Customer Care seguono qualche tipo di formazione?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1442\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1442\"><p>I nostri collaboratori sono pre-formati per gestire chiamate, chat ed e-mail nelle situazioni pi\u00f9 disparate. Oltre al tranining iniziale viene loro fornito supporto formativo specifico prima di iniziare a lavorare su qualsiasi nuovo progetto. <a href=\"https:\/\/www.acca19al.com\/sq\/metodo\/\" target=\"_blank\" rel=\"noopener\">Il nostro metodo formativo<\/a> prevede inoltre programmi di affiancamento e coaching continuo, e risponde ai pi\u00f9 alti standard qualitativi.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1443\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1443\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">In quante lingue fornite i servizi di call center?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1443\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1443\"><p>La maggior parte dei nostri clienti proviene da nazioni di lingua <strong>italiana<\/strong> e <strong>tedesca<\/strong>. Disponiamo di personale qualificato in grado di conversare in pi\u00f9 lingue come <strong>francese<\/strong>, <strong>spagnolo<\/strong>, <strong>portoghese<\/strong>, <strong>olandese<\/strong>, tra le altre. Il nostro network di call center \u00e8 dislocato in tutto il mondo e abbiamo la capacit\u00e0 di assumere madrelingua per qualsiasi esigenza specifica.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1444\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1444\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Perch\u00e9 dovrei affidare il mio Call Center ad Acca19?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1444\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1444\"><p>L&#8217;esternalizzazione del call center ad Acca19 comporta numerosi vantaggi:<\/p><ul><li>Customer Experience gestita in modo professionale, da agenti altamente qualificati e di esperienza certificata;<\/li><li>Risparmio sui costi fissi e necessit\u00e0 di assumere meno risorse grazie ai servizi BPO;<\/li><li>Assolvimento da problematiche ti tipo amministrativo e infrastrutturale;<\/li><li>Possibilit\u00e0 di stabilire obiettivi qualitativi e quantitativi col fornitore, disciplinandoli contrattualmente;<\/li><li>Tempi di delivery pi\u00f9 rapidi e risultati di alta qualit\u00e0<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1445\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1445\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Come garantite che i miei dati siano al sicuro?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1445\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1445\"><p>Il network Acca 19 risponde ai pi\u00f9 alti standard di sicurezza informatica, dalle certificazioni <strong>ISO 27001<\/strong> alla compliance sulla regolamentazione <strong>GDPR<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1446\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1446\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Che tipo di aziende servite?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1446\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1446\"><p>Serviamo<strong> aziende di ogni dimensione e tipo<\/strong>, che a loro volta servono clienti nei settori pi\u00f9 eterogenei. Il nostro obiettivo \u00e8 costruire una relazione a lungo termine con piccole, medie e grandi aziende in tutto il mondo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1447\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1447\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Che software utilizzate per le chiamate outbound?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1447\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1447\"><p>Siamo convinti che il software conta meno delle soft skill dei nostri Agenti e della loro\u00a0<strong>capacit\u00e0 negoziale<\/strong>. Perci\u00f2 siamo aperti all\u2019utilizzo delle nostre\u00a0<strong>soluzioni software interne<\/strong>\u00a0cos\u00ec come delle\u00a0<strong>piattaforme cliente<\/strong>, privilegiando la scelta migliore in termini di ottimizzazione del processo e raggiungimento del risultato.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1448\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1448\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quali sono gli orari di lavoro?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1448\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1448\"><div class=\"elementor-element elementor-element-1dc0408 elementor-widget elementor-widget-text-editor\" data-id=\"1dc0408\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><div class=\"elementor-element elementor-element-f37ff3d elementor-widget elementor-widget-text-editor\" data-id=\"f37ff3d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>Forniamo servizi\u00a0<strong>24 ore al giorno<\/strong>,\u00a0<strong>365 giorni all\u2019anno<\/strong>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1449\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1449\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Come gestite le chiamate in arrivo quando il servizio \u00e8 chiuso?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1449\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1449\"><p>Se le linee sono occupate le chiamate vengono poste in attesa e gestite secondo la <strong>priorit\u00e0 di arrivo<\/strong>. Ai clienti pu\u00f2 essere data la possibilit\u00e0 di farsi richiamare, oppure si pu\u00f2 implementare una procedura simile a quella definita per le chiamate che arrivano al di fuori degli orari di apertura.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-14410\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-14410\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Gli agenti sono in grado di svolgere pi\u00f9 attivit\u00e0 nel tempo libero?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-14410\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-14410\"><p>Gli agenti Acca 19 sono in grado di fare pi\u00f9 cose, anche in contemporanea. Ad esempio, a seconda di priorit\u00e0 stabilite e sempre modificabili, possono <strong>gestire live chat<\/strong>, <strong>chiamate telefoniche<\/strong> ed <strong>e-mail<\/strong>. Ad esempio, rispondendo a delle e-mail nel momento in cui non gestiscono delle chiamate.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-14411\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-14411\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Vorrei affidare ad Acca 19 le mie esigenze, come inizio?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-14411\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-14411\"><p>\u00c8 molto semplice: basta <a href=\"https:\/\/www.acca19al.com\/sq\/contatti\/\" target=\"_blank\" rel=\"noopener\">compilare il form di contatto<\/a> e parlare con i nostri commerciali. Una volta individuata l\u2019esigenza specifica, elaboreremo un contratto di servizio personalizzato. Quasi sempre preferiamo iniziare con un <strong>periodo di test prepagato<\/strong>, a garanzia delle parti. Inizieremo a formare il nostro personale e <strong>in 2-3 settimane saremo pronti<\/strong> ad avviare il test. Concluso il test saranno definiti tutti i dettagli per le fasi successive.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-14412\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-14412\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qual \u00e8 la durata minima del servizio?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-14412\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-14412\"><p>Non esiste una durata minima del contratto e il committente \u00e8 <strong>libero di recedere dal contratto<\/strong> dandone un preavviso scritto con <strong>30 giorni di anticipo<\/strong>. Questo ci aiuta a canalizzare meglio le nostre risorse.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Da quanto tempo Acca19 fornisce servizi di Call Center?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Il team di Acca19 offre <a href=\\\"https:\\\/\\\/www.acca19al.com\\\/call-center\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">soluzioni di Call Center<\\\/a> da pi\\u00f9 di 10 anni a clienti in tutto il mondo, direttamente o attraverso un network internazionale di cui \\u00e8 parte.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Gli addetti al Customer Care seguono qualche tipo di formazione?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>I nostri collaboratori sono pre-formati per gestire chiamate, chat ed e-mail nelle situazioni pi\\u00f9 disparate. Oltre al tranining iniziale viene loro fornito supporto formativo specifico prima di iniziare a lavorare su qualsiasi nuovo progetto. <a href=\\\"https:\\\/\\\/www.acca19al.com\\\/metodo\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Il nostro metodo formativo<\\\/a> prevede inoltre programmi di affiancamento e coaching continuo, e risponde ai pi\\u00f9 alti standard qualitativi.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"In quante lingue fornite i servizi di call center?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>La maggior parte dei nostri clienti proviene da nazioni di lingua <strong>italiana<\\\/strong> e <strong>tedesca<\\\/strong>. Disponiamo di personale qualificato in grado di conversare in pi\\u00f9 lingue come <strong>francese<\\\/strong>, <strong>spagnolo<\\\/strong>, <strong>portoghese<\\\/strong>, <strong>olandese<\\\/strong>, tra le altre. Il nostro network di call center \\u00e8 dislocato in tutto il mondo e abbiamo la capacit\\u00e0 di assumere madrelingua per qualsiasi esigenza specifica.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Perch\\u00e9 dovrei affidare il mio Call Center ad Acca19?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>L&#8217;esternalizzazione del call center ad Acca19 comporta numerosi vantaggi:<\\\/p><ul><li>Customer Experience gestita in modo professionale, da agenti altamente qualificati e di esperienza certificata;<\\\/li><li>Risparmio sui costi fissi e necessit\\u00e0 di assumere meno risorse grazie ai servizi BPO;<\\\/li><li>Assolvimento da problematiche ti tipo amministrativo e infrastrutturale;<\\\/li><li>Possibilit\\u00e0 di stabilire obiettivi qualitativi e quantitativi col fornitore, disciplinandoli contrattualmente;<\\\/li><li>Tempi di delivery pi\\u00f9 rapidi e risultati di alta qualit\\u00e0<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"Come garantite che i miei dati siano al sicuro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Il network Acca 19 risponde ai pi\\u00f9 alti standard di sicurezza informatica, dalle certificazioni <strong>ISO 27001<\\\/strong> alla compliance sulla regolamentazione <strong>GDPR<\\\/strong>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Che tipo di aziende servite?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Serviamo<strong> aziende di ogni dimensione e tipo<\\\/strong>, che a loro volta servono clienti nei settori pi\\u00f9 eterogenei. Il nostro obiettivo \\u00e8 costruire una relazione a lungo termine con piccole, medie e grandi aziende in tutto il mondo.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Che software utilizzate per le chiamate outbound?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Siamo convinti che il software conta meno delle soft skill dei nostri Agenti e della loro\\u00a0<strong>capacit\\u00e0 negoziale<\\\/strong>. Perci\\u00f2 siamo aperti all\\u2019utilizzo delle nostre\\u00a0<strong>soluzioni software interne<\\\/strong>\\u00a0cos\\u00ec come delle\\u00a0<strong>piattaforme cliente<\\\/strong>, privilegiando la scelta migliore in termini di ottimizzazione del processo e raggiungimento del risultato.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Quali sono gli orari di lavoro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"elementor-element elementor-element-1dc0408 elementor-widget elementor-widget-text-editor\\\" data-id=\\\"1dc0408\\\" data-element_type=\\\"widget\\\" data-widget_type=\\\"text-editor.default\\\"><div class=\\\"elementor-widget-container\\\"><div class=\\\"elementor-text-editor elementor-clearfix\\\"><div class=\\\"elementor-element elementor-element-f37ff3d elementor-widget elementor-widget-text-editor\\\" data-id=\\\"f37ff3d\\\" data-element_type=\\\"widget\\\" data-widget_type=\\\"text-editor.default\\\"><div class=\\\"elementor-widget-container\\\"><div class=\\\"elementor-text-editor elementor-clearfix\\\"><p>Forniamo servizi\\u00a0<strong>24 ore al giorno<\\\/strong>,\\u00a0<strong>365 giorni all\\u2019anno<\\\/strong>.<\\\/p><\\\/div><\\\/div><\\\/div><\\\/div><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Come gestite le chiamate in arrivo quando il servizio \\u00e8 chiuso?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Se le linee sono occupate le chiamate vengono poste in attesa e gestite secondo la <strong>priorit\\u00e0 di arrivo<\\\/strong>. Ai clienti pu\\u00f2 essere data la possibilit\\u00e0 di farsi richiamare, oppure si pu\\u00f2 implementare una procedura simile a quella definita per le chiamate che arrivano al di fuori degli orari di apertura.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Gli agenti sono in grado di svolgere pi\\u00f9 attivit\\u00e0 nel tempo libero?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Gli agenti Acca 19 sono in grado di fare pi\\u00f9 cose, anche in contemporanea. Ad esempio, a seconda di priorit\\u00e0 stabilite e sempre modificabili, possono <strong>gestire live chat<\\\/strong>, <strong>chiamate telefoniche<\\\/strong> ed <strong>e-mail<\\\/strong>. Ad esempio, rispondendo a delle e-mail nel momento in cui non gestiscono delle chiamate.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Vorrei affidare ad Acca 19 le mie esigenze, come inizio?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>\\u00c8 molto semplice: basta <a href=\\\"https:\\\/\\\/www.acca19al.com\\\/contatti\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">compilare il form di contatto<\\\/a> e parlare con i nostri commerciali. Una volta individuata l\\u2019esigenza specifica, elaboreremo un contratto di servizio personalizzato. Quasi sempre preferiamo iniziare con un <strong>periodo di test prepagato<\\\/strong>, a garanzia delle parti. Inizieremo a formare il nostro personale e <strong>in 2-3 settimane saremo pronti<\\\/strong> ad avviare il test. Concluso il test saranno definiti tutti i dettagli per le fasi successive.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Qual \\u00e8 la durata minima del servizio?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Non esiste una durata minima del contratto e il committente \\u00e8 <strong>libero di recedere dal contratto<\\\/strong> dandone un preavviso scritto con <strong>30 giorni di anticipo<\\\/strong>. Questo ci aiuta a canalizzare meglio le nostre risorse.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c21ddf elementor-section-stretched elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c21ddf\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57f58a0\" data-id=\"57f58a0\" data-element_type=\"column\">\n\t\t\t<div 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Scrivi una parola nella barra di ricerca sottostante per trovare le informazioni che ti servono su Acca 19 e i servizi di Call Center e Customer Support. Oppure scorri qui sotto la sezione FAQ con le domande pi\u00f9 frequenti per aiutarti a comprendere meglio il nostro lavoro e quello che possiamo fare per [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1044","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/pages\/1044","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/comments?post=1044"}],"version-history":[{"count":72,"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/pages\/1044\/revisions"}],"predecessor-version":[{"id":1715,"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/pages\/1044\/revisions\/1715"}],"wp:attachment":[{"href":"https:\/\/www.acca19al.com\/sq\/wp-json\/wp\/v2\/media?parent=1044"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}